PRIVACY POLICY

Last updated: 21.11.2024

Alexa Fire and Security (registered number 13223196) ("Alexa Fire and Security", "we", or "us") is the controller of personal data processing. This means that we are responsible for ensuring that our processing of personal data complies with applicable laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your privacy is important to us, and we are committed to safeguarding the information you share with us. This Privacy Policy outlines how we collect, use, store and protect your personal data when you interact with our website, services and communications.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

We are Alexa Fire and Security, a family-oriented business based in Gloucester, specialising in bespoke electrical, fire and security solutions for high-end residential and commercial projects.

If you have any questions about how we process your personal data, you can contact us at:

Email: mika@alexafireandsecurity.com
Phone: 07473 399 614

2. What Information We Collect

Information You Provide to Us

We may collect personal information directly from you, such as:

  • Contact details: your name, email address, phone number and any information you provide when contacting us.

  • Project details: information related to your project or enquiry.

Information Automatically Collected

When you visit our website, we may collect certain information automatically through the Squarespace platform, such as:

  • Device and browser information: details like your IP address, browser type and operating system.

  • Website usage data: pages visited, time spent on the site and navigation paths.

This information helps us understand how visitors interact with our website and improve its functionality.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To respond to your enquiries and provide the services you request.

  • To improve our website’s performance and functionality.

  • To maintain the security of our website and prevent misuse.

  • To comply with legal obligations or respond to regulatory requirements.

We will not sell, rent or share your personal data with third parties for their marketing purposes.

4. Cookies

Our website, hosted on the Squarespace platform, uses cookies to improve your browsing experience and gather information about site performance. Cookies are small text files stored on your device that help us track and analyse website usage. You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our site. For more details on how Squarespace processes data, you can refer to their Privacy Policy.

5. How We Protect Your Data

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it. Your information is stored securely on Squarespace servers and we regularly review our practices to ensure your data is safe. While we strive to protect your personal data, no method of transmission or storage is completely secure.

6. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.

  • Correction: request corrections to inaccurate or incomplete data.

  • Erasure: request the deletion of your personal data, subject to any legal obligations.

  • Objection: object to certain types of data processing.

  • Restriction: request a limitation on the processing of your data.

To exercise any of these rights, please contact us using the details provided in Section 1.

7. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of these external sites and we encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal obligations. Any updates will be posted on this page and the "Last Update" at the top will be revised.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we process your data, please contact us at:

Email: mika@alexafireandsecurity.com
Phone: 07473 399 614

This Privacy Policy ensures compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.